Acceptable Use Policy

1.1 This Acceptable Use Policy ("AUP") is incorporated into, and forms part of, our Terms & Conditions. It applies to every user of the Platform, including you, and to every surface on which you use it: the Web Interface (including mobile browsers), the Control Panel, and any programmatic access we make available. Capitalized terms not defined here have the meanings given in our Terms & Conditions.

1.2 The Services are provided for lawful business and personal use only. You may use your Agent Instance to run workloads, automate tasks, and interact with AI models in any manner that is lawful in New Jersey, USA and in your own jurisdiction, and that complies with this AUP.

1.3 You are responsible for all activity that occurs through your account and your Agent Instance, including activity by anyone you allow to use them. "Content" in this policy means anything you host, share, store, transmit, prompt, or create using the Services, including Customer Content and outputs generated through the Services.

1.4 We may update this AUP as the Platform evolves. Material changes will be communicated in accordance with our Terms & Conditions. Continued use after an update constitutes acceptance.

You must not host, share, store, transmit, or create using the Services any of the following:

2.1 Sexual content involving minors. This includes child sexual abuse material ("CSAM") and any sexualized depiction, description, or discussion involving minors, however produced, however realistic or synthetic, and whether or not the underlying material is legal elsewhere. We have zero tolerance for this category: we will immediately terminate the responsible account, preserve evidence, and report the matter to the relevant child-protection authorities and law enforcement, in every jurisdiction where we are required or permitted to do so. There is no cure period and no appeal against immediate termination on these grounds (see Section 5).

2.2 Terrorism and incitement to violence. Content that promotes, supports, facilitates, or provides instruction for terrorism, violent extremism, or violence against any person or group, or that recruits or fundraises for such purposes.

2.3 Infringing content. Content that infringes, misappropriates, or violates the copyright, trademark, patent, trade secret, privacy, publicity, or other rights of any third party, including content you do not have the right to use or distribute. Repeat infringement may lead to termination; our copyright takedown and counter-notice process under the DMCA (17 U.S.C. § 512), including our designated agent, is described in our Terms & Conditions and in Section 5.8 of this policy.

2.4 Malware, phishing, and technical abuse. Content that constitutes or facilitates malware, ransomware, spyware, viruses, credential theft, phishing, or deceptive technical infrastructure, including distribution links and command-and-control usage.

2.5 Harassment, threats, and doxxing. Content that harasses, intimidates, defames, or threatens any person, or that exposes another person's private information (such as home address, identity documents, or contact details) without their consent and without a lawful basis, with intent to cause harm ("doxxing").

2.6 Scams, fraud, and deceptive practices. Content used to defraud any person, including phishing-adjacent schemes, fake identities, investment scams, fake shops or services, pyramid schemes, impersonation of real persons or organizations, and materially false representations intended to induce reliance.

2.7 Illegal content generally. Any content whose hosting, distribution, or creation violates applicable law, including sanctions regulations, export controls, gambling restrictions, and laws protecting personal data.

You must not use the Services to:

3.1 Circumvent limits. Circumvent or attempt to circumvent rate limits, usage caps, quotas, access controls, or payment requirements, including creating multiple accounts to abuse free trials or promotional credits beyond their intended single use.

3.2 Extract models or build competitors. Reverse-engineer the Services, attempt to reconstruct model weights or system architecture, scrape or systematically extract model outputs to train, distill, fine-tune, or improve a competing model or service, or otherwise use outputs from the Services in a manner that circumvents the usage terms of the underlying model providers.

3.3 Resell without authorization. Resell, sublicense, or provide the Services to third parties as a hosted or managed offering without our prior written authorization. Internal use within your own organization is permitted.

3.4 Share accounts. Share account credentials with third parties, allow use of your account by anyone other than your authorized personnel, or transfer your account to another person or entity.

3.5 Interfere with the Platform or others. Probe, scan, or test the vulnerability of the Platform or any other customer's Agent Instance, launch or relay denial-of-service attacks, flood or overload infrastructure, attempt unauthorized access to other instances or to our control planes, or disrupt the integrity or performance of the Services.

3.6 Mine cryptocurrency. Run cryptocurrency or token mining, Proof-of-Work computation, or similar resource-intensive consensus workloads on your Agent Instance. These workloads degrade shared infrastructure and are prohibited even where they are lawful.

3.7 Misuse BYOK. Where you use customer-supplied API keys ("BYOK"), you must not supply keys that are not yours or that you are not licensed to use, and you must not use the Services in violation of the terms of the relevant upstream provider. You are responsible for your keys and for provider-side usage and charges resulting from them.

3.8 Falsely report abuse. Submit abuse reports, takedown notices, or complaints that you know to be false, misleading, or submitted in bad faith, including reports intended to disrupt a competitor or another customer.

4.1 Keep your content lawful. You are solely responsible for ensuring that all Content you host, share, or create using the Services is lawful and complies with this AUP. We do not pre-screen Content and our failure to act on a given violation is not a waiver of this policy.

4.2 Comply with sanctions and export law. You represent that you are not a person or entity targeted by applicable sanctions regimes — including those administered by the U.S. Office of Foreign Assets Control (OFAC) — and that you are not located in, or accessing the Services from, a comprehensively sanctioned jurisdiction or a region subject to comprehensive territorial sanctions (which at the time of publication include Cuba, Iran, North Korea, Syria, and the covered regions of Ukraine). You must comply with applicable export control and re-export restrictions, including the U.S. Export Administration Regulations, when using the Services.

4.3 Secure your account. You are responsible for maintaining the confidentiality and security of your credentials and API keys, for configuring your Agent Instance securely, and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized use.

4.4 Export your content. Your Customer Content is yours. Where features allow, you may export your Customer Content through the Web Interface at any time, including before any suspension or termination, provided that export does not itself violate this AUP.

5.1 Complaints. Anyone may report suspected violations to [email protected], or to [email protected] for legal matters (including copyright matters). Reports should include enough detail for us to identify the account or instance involved. We treat reporter identity as confidential to the extent practicable and permitted by law.

5.2 Notice and cure. For violations that can reasonably be cured, we follow a graduated ladder: (a) we send notice of the suspected violation to the primary email address associated with your account; (b) you have forty-eight (48) hours from the time the notice is sent to cure the violation, and we may partially suspend the affected Services during that period; and (c) if you do not cure within forty-eight (48) hours, or if the violation is repeated or material, we may suspend or terminate your account in accordance with our Terms & Conditions. We may extend a cure period in writing where we consider it reasonable in the circumstances. Violations that cannot reasonably be cured (including those in Section 2.1) are handled under Section 5.3.

5.3 Immediate suspension. We may suspend or terminate immediately, without prior notice or cure period, where required to (a) respond to a security emergency, including ongoing attacks originating from your Agent Instance, (b) address suspected CSAM or content described in Section 2.1, (c) comply with a legal obligation, court order, or valid law-enforcement request, or (d) prevent imminent, serious harm to the Platform, other customers, or any person.

5.4 Termination for repeated or material violations. Repeated violations of this AUP, or any material violation, are grounds for termination of your account under our Terms & Conditions. We will notify you of termination where lawful and practicable.

5.5 No refunds on AUP termination. If your account is terminated for violation of this AUP, you are not entitled to any refund of fees already paid, including fees for the remaining portion of your billing period. This is subject only to the limited circumstances described in our Refund & Cancellation Policy.

5.6 Referral to authorities. Where we are legally required, or where we in good faith determine it is necessary to prevent serious harm, we will refer violations — including CSAM, threats, and technical attacks — to the appropriate authorities and will preserve and disclose evidence as permitted by applicable law.

5.7 Appeals. If you believe action taken against your account was taken in error, write to [email protected] within thirty (30) days of the action, with your account identifier and the reasons you believe the action was mistaken. We will review good-faith appeals promptly, normally within ten (10) business days of receipt, and reinstate accounts where we conclude the action was wrong. Suspension pending appeal does not extend any fees owed for the suspension period.

5.8 Copyright counter-notices (DMCA). If your content was removed or your access restricted in response to a copyright takedown notice, you may submit a counter-notice under Section 512(g) of the DMCA (17 U.S.C. § 512) to our designated agent, Copyright Agent, Cyphra LLC, at [email protected] (or to [email protected]). To be effective, your counter-notice must be a written communication that includes: (a) your physical or electronic signature; (b) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled; (c) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if you are outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who provided the original takedown notification. If we receive a compliant counter-notice, we will follow the statutory put-back and legal-process procedures before restoring the material. The takedown process itself, including the elements of a compliant DMCA takedown notice, is described in our Terms & Conditions.

6.1 Send reports of suspected violations to [email protected], or to [email protected] where the report concerns legal rights. If you are reporting an emergency involving imminent harm, include the word "URGENT" in the subject line.

• General and abuse reports: [email protected]
• Legal matters, appeals, and counter-notices: [email protected]
• DMCA counter-notices: Copyright Agent, Cyphra LLC, [email protected]
• Cyphra LLC, 31 Gloucester Road, Summit, NJ 07901, USA